Yes, KV Cleaners is covered by a comprehensive public liability insurance policy.
We take all possible steps to ensure we deliver the highest possible standards at all times. However, if there is an occasion when you are not completely satisfied, we will act quickly to make it right. Simply contact us and we will clean your house or business again within 24 hours at no additional cost.
At KV Cleaners, we don’t have long-term contracts. You can cancel at any time by giving us one week’s notice.
Yes, your cleaners will bring their own equipment. We use tried and tested materials and supplies that are safe for your family, including your pets. In addition, we ensure everything we use to clean your home or business is kept in good condition.
We do our best to ensure the same cleaner or team of cleaners cleans your home or business. This results in a better service as the cleaner becomes familiar with your property so can work more efficiently. It is also important for trust, so you know the person coming into your home.
That said, it is not always possible to ensure you have the same cleaner all the time. We may need to send different cleaners if your regular cleaner is on holiday or is off sick. Also, we may not be able to send you the same cleaner every time if you don’t have a recurring booking. In addition, it is often only possible to provide the same cleaner if your recurring booking is multiple times a week, once a week, or once a fortnight.
Don’t worry, we won’t miss your cleaning appointment. We will arrange for a suitable replacement cleaner. Your regular cleaner will then return when they come back to work.
You can be home, but you don’t have to be. If you are not going to be home, your account manager will discuss how the cleaner will get access.
We make our pricing as simple as possible. There are no hidden charges and we explain all our fees up front. Our cleaning is done on a fixed cost basis too, so there are no variable charges.
Our cleaners have experience cleaning homes where there are pets. Just let us know beforehand so the cleaner knows what to expect and what they need to do.